Crisis Management & Emergency Services

Crisis management training that security officers undergo are

Escalation and de-escalation techniques.
Trespass laws.
Substance abuse and mental illness warning signs.
Evacuation procedures.
First aid techniques.
Tactics for handling difficult people.
Negotiation tactics.
Verbal diffusion.
Workplace violence warning signs.
Crowd control.
Labor actions and disputes.

These classes prepare a security officer to manage crisis events peacefully through listening and understanding, allowing them to respond appropriately to each situation.Their training may vary depending on state requirements, the guard services provider they work for and client needs.